Website: https://www.stoyuholiday.com
Business Name: Stoyu Holiday
Contact Email: kanafbi198@gmail.com
Phone: +91 97429 13195
Registered Address: Neem, 904, Sabri Serenity, Siruseri Main Road, Siruseri Village, Thalambur Post, Chennai, Tamil Nadu – 600130

1. General Policy Overview

At Stoyu Holiday, we value your trust and are committed to providing high-quality travel packages and services. We understand that plans can change, and in such cases, we offer a transparent and fair refund and return policy to protect our customers and maintain service quality.

By booking or purchasing any travel-related product or service from our website, you agree to abide by the terms and conditions outlined below.

2. Refund Eligibility

Refunds are permitted under the following circumstances:

  • If a customer cancels a booking within the allowed cancellation period (which varies depending on the service provider, typically 48–72 hours before service date).
  • If a booking is canceled by Stoyu Holiday or our partners due to unavoidable circumstances (e.g., government restrictions, natural calamities, provider issues).
  • If a confirmed booking is not delivered as promised due to our error or partner error (e.g., hotel not available, transportation not provided).

Non-Refundable Cases:

  • Services explicitly marked as non-refundable or non-cancellable at the time of purchase.
  • No-shows or failure to avail services without prior notice.
  • Cancellation after the scheduled date/time.
  • Partial usage of a travel package or service.

3. Refund Process and Timelines

If your refund request is approved:

  • The refund will be credited to the original payment method used during booking (credit/debit card, UPI, net banking, wallet, etc.).
  • Refunds are typically processed within 4–5 business working days.
  • In some cases, depending on your bank or payment provider, it may take an additional 2–3 business days for the amount to reflect in your account.
  • You will receive an email confirmation once the refund has been initiated.

Please note: In case of payment gateway or bank delays, we are not liable for any third-party processing time.

4. How to Request a Refund or Cancellation

To request a refund or cancel your booking:

  1. Email us at kanafbi198@gmail.com with the subject: Refund Request – [Your Booking ID]
  2. Include your booking reference number, full name, contact number, and reason for cancellation.
  3. If eligible, your request will be reviewed, and a confirmation email will be sent to you.
  4. Refunds will be processed based on the terms of the original booking and eligibility.

5. Service Rescheduling and Modifications

  • Some services may allow rescheduling without cancellation. These are subject to availability and provider approval.
  • Requests for rescheduling must be made at least 48 hours in advance of the original booking time.
  • Additional charges may apply for date or time changes depending on the partner provider.

6. Disputes and Resolution

If you are not satisfied with the outcome of a refund or cancellation request:

  • You may escalate the issue to our customer service team via email or phone.
  • We aim to resolve all disputes within 7 business days.
  • All decisions made by Stoyu Holiday management will be final in refund matters.

7. Policy Updates

Stoyu Holiday reserves the right to update or change this Refund and Return Policy at any time. Changes will be posted on this page with a revised “Effective Date.” Customers are encouraged to review this policy regularly.

8. Contact Us

For any questions, concerns, or refund-related inquiries, please reach out to us:

  • 📞 Phone: +91 97429 13195
  • 📧 Email: kanafbi198@gmail.com
  • 🏠 Address: Neem, 904, Sabri Serenity, Siruseri Main Road, Siruseri Village, Thalambur Post, Chennai, Tamil Nadu – 600130