Website: https://www.stoyuholiday.com
Business Name: Stoyu Holiday
Email: kanafbi198@gmail.com
Phone: +91 97429 13195
Address: Neem, 904, Sabri Serenity, Siruseri Main Road, Siruseri Village, Thalambur Post, Chennai, Tamil Nadu – 600130

1. Acceptance of Terms

By accessing, browsing, or using stoyuholiday.com, you agree to be bound by these Terms and Conditions, including our Privacy Policy and Refund Policy. If you do not agree with any part of these terms, you should not use our services.

2. Services Offered

Stoyu Holiday provides curated travel services, holiday packages, hotel bookings, tours, and related travel arrangements via our online platform.

All bookings are subject to availability and the terms of the third-party providers (hotels, airlines, tour operators, etc.). We act as a booking intermediary and are not directly responsible for the actual delivery of services by third parties.

3. User Eligibility

To use our website and make purchases, you must:

  • Be at least 18 years old
  • Provide accurate, current, and complete personal information
  • Use the platform in accordance with all applicable laws

4. Booking and Payment

  • All bookings made on our platform are considered confirmed only after full payment is received.
  • We accept payments via major credit/debit cards, net banking, UPI, and digital wallets.
  • Prices displayed are subject to change at any time due to fluctuations in supplier costs, currency rates, or other variables.

5. Cancellations and Refunds

Our Refund and Return Policy outlines all terms related to cancellations, refunds, and rescheduling. You can view it here: Refund & Return Policy (Link placeholder)

Key points:

  • Refunds (if eligible) are issued to the original payment method within 4–5 business working days
  • Some bookings may be non-refundable or carry cancellation fees
  • Refund eligibility depends on the policies of the service provider

6. Travel Documentation and Responsibilities

It is your responsibility to ensure:

  • You have a valid passport, visa, travel insurance, and any required permits.
  • You follow all health, vaccination, or travel advisories issued by local authorities or countries you are visiting.

Stoyu Holiday is not liable for missed flights, denied boarding, or refusal of entry due to documentation issues.

7. Limitation of Liability

Stoyu Holiday shall not be held liable for:

  • Any losses, injuries, or damages arising from the use of third-party services.
  • Delays, cancellations, or force majeure events (such as natural disasters, political unrest, or pandemics).
  • Booking errors due to inaccurate information provided by the user.

Our liability, under all circumstances, is limited to the amount paid by the customer for the affected booking.

8. Intellectual Property

All content on the website (including text, images, logos, and designs) is the intellectual property of Stoyu Holiday and may not be copied, reproduced, or used without prior written consent.

9. Prohibited Activities

You agree not to:

  • Use the website for fraudulent or unlawful purposes.
  • Copy, scrape, or extract data for commercial use.
  • Interfere with the website’s functionality or security.

Violation of these terms may result in termination of access and legal action.

10. Privacy Policy

Your use of the site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Updated versions will be posted on this page with the “Effective Date” at the top. Continued use of our site implies acceptance of the revised terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.

13. Contact Information

For any questions or clarifications, please contact:

  • 📧 Email: kanafbi198@gmail.com
  • 📞 Phone: +91 97429 13195
  • 🏠 Address: Neem, 904, Sabri Serenity, Siruseri Main Road, Siruseri Village, Thalambur Post, Chennai, Tamil Nadu – 600130