Website: https://www.stoyuholiday.com
Business Name: Stoyu Holiday
Email: kanafbi198@gmail.com
Phone: +91 97429 13195
Address: Neem, 904, Sabri Serenity, Siruseri Main Road, Siruseri Village, Thalambur Post, Chennai, Tamil Nadu – 600130

1. Introduction

Stoyu Holiday respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or use our website or services.

By using our site or making a booking, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing/Shipping Address
  • Government ID or Passport details (for travel bookings)
  • Travel preferences and history

b) Payment Information

  • Payment method (credit/debit card, UPI, net banking, wallet, etc.)
  • Transaction details

Note: We do not store full card details. All payments are processed through secure third-party gateways.

c) Technical and Usage Data

  • IP address
  • Browser type
  • Device information
  • Access time, date, and location
  • Pages visited, links clicked, and time spent

3. How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Provide customer support
  • Send booking confirmations and updates
  • Improve our website, services, and user experience
  • Send promotional offers or newsletters (you can opt-out anytime)
  • Comply with legal obligations or respond to legal requests

4. Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Service providers and partners (e.g., hotels, airlines, tour operators) for booking fulfillment
  • Payment processors and banks to complete transactions
  • Legal or government authorities if required by law or to protect our rights
  • Third-party marketing tools (e.g., Google Analytics, email marketing platforms) for analytics and communications

All third parties are bound by confidentiality and data protection agreements.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Understand how users navigate our site
  • Save user preferences for future visits
  • Deliver personalized content and ads

You can disable cookies through your browser settings. However, this may affect your experience on our website.

6. Data Security

We implement strong security measures to protect your personal data, including:

  • SSL encryption for all data transfers
  • Secure servers and firewall protection
  • Limited access to personal information by authorized personnel only

Despite our efforts, no digital transmission or storage system is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

  • Access, correct, or update your personal data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt-out of marketing emails at any time
  • Request data portability

To exercise these rights, please contact us at kanafbi198@gmail.com

8. Data Retention

We retain your personal information as long as:

  • Necessary to fulfill the purposes listed in this policy
  • Required for legal, accounting, or reporting purposes
  • You maintain an account or active booking history with us

Once the retention period expires, data is securely deleted or anonymized.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. International Users

If you are accessing our services from outside India, you acknowledge and agree that your data may be transferred and processed in India and other countries with different data protection laws.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage users to review this policy regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

  • 📧 Email: kanafbi198@gmail.com
  • 📞 Phone: +91 97429 13195
  • 🏠 Address: Neem, 904, Sabri Serenity, Siruseri Main Road, Siruseri Village, Thalambur Post, Chennai, Tamil Nadu – 600130